Questions, Answered

Both. We work with founders placing their first production run and with established brands scaling their supply chain. Order minimums vary by ingredient, but we're built to grow with you — not gatekeep by size.

Yes. Samples are available for most ingredients in our catalog. We recommend requesting samples alongside documentation so you can evaluate quality and compliance together before placing an order.

Every ingredient ships with a Certificate of Analysis. Depending on the material, we can also provide Safety Data Sheets, allergen declarations, country of origin documentation, and third-party testing results. If you need something specific for your formulation or compliance process, just ask.

We source from suppliers who meet consistent standards for quality, traceability, and transparency. Before onboarding any supplier, we review testing protocols, manufacturing practices, and documentation integrity. We don't list an ingredient until we're confident in the source.

Most in-stock orders ship within 2–5 business days. For ingredients with longer lead times or limited availability, we flag that clearly on the product page. If an ingredient you rely on is running low, we recommend reaching out so we can plan ahead together.

Often, yes. If you're looking for something specific, send us the details — ingredient name, intended application, and any certifications required — and we'll let you know what's possible. Custom sourcing requests are reviewed case by case.